Polityka zwrotu kosztów

Right of Withdrawal from the Contract

A customer who is a consumer has the right to withdraw from the sales contract within 14 days without providing any reason.
The withdrawal period expires 14 days after the day on which the customer, or a third party other than the carrier and indicated by the customer, takes possession of the product.

The term consumer also includes a natural person who enters into a contract directly related to their business activity, provided that the content of such a contract shows that it does not have a professional character for that person, particularly resulting from the subject of their business activity made available in accordance with the provisions on the Central Registration and Information on Business (CEIDG).

To exercise the right of withdrawal, the customer must inform us of their decision to withdraw from the sales contract by means of an unambiguous statement sent by post or by e-mail to: contact@skenso.pl.

The customer may use the model withdrawal form attached as Appendix No. 1 to the Terms and Conditions of our Online Store, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for the customer to send information about exercising their right of withdrawal before the 14-day period expires.

Please note that the right of withdrawal from a distance contract does not apply to contracts referred to in Article 38 of the Consumer Rights Act of 30 May 2014, including, but not limited to, contracts:

a) where the subject of the service is a non-prefabricated item manufactured according to the consumer’s specifications or intended to meet their individual needs,

b) where the subject of the service consists of items which, after delivery, due to their nature, become inseparably connected with other items.

Effects of Withdrawal

In the event of withdrawal from this contract, we will refund all payments received from the customer without undue delay, and in any case no later than 14 days from the date on which we were informed of the decision to withdraw.

The cost of returning the goods shall be borne by the customer.
Refunds will be made to the customer’s bank account indicated in the return form. We reserve the right to withhold the refund until we have received the returned product and approved the return or complaint. Please send the product back to the following address without delay and, in any case, no later than 14 days from the day on which you informed us of your withdrawal from the contract:

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The deadline is considered met if the product is sent back before the expiry of the 14-day period. Please note that the customer shall bear the direct costs of returning the product.

Uncollected Shipments and Return Costs

If a customer fails to collect a shipment sent by cash on delivery or prepaid and it is returned to the seller as undelivered, the seller reserves the right to deduct the incurred transport costs (shipping and/or return) from the amount refunded to the customer.
Failure to collect a shipment is not equivalent to an effective withdrawal from the contract under the Consumer Rights Act of 30 May 2014. To effectively withdraw from the contract, the customer must submit an appropriate statement within 14 days of receiving the goods, or from the expected delivery date if the parcel was not collected.
If the customer fails to collect the shipment and does not formally withdraw from the contract, the seller may treat this as improper performance of the contract by the customer, entitling the seller to claim reimbursement of the incurred logistical costs.
If the customer effectively withdraws from the contract and bears the cost of returning the goods (in accordance with Article 34(2) of the Consumer Rights Act), the seller may also deduct these costs from the refund amount, provided that the customer has been informed of this in these Terms and Conditions.

Liability for Product Defects (Warranty)

Pursuant to Article 556 of the Civil Code of 23 April 1964, the seller is liable to the customer if the sold product has a physical or legal defect. The seller is not liable under the warranty if the customer knew about the defect at the time of concluding the contract.

According to Article 558 of the Civil Code, in the case of the sale of a product to a customer who is not a consumer, the seller’s liability under the warranty is excluded.
A consumer is also considered to be a natural person entering into a contract directly related to their business activity, if it follows from the contract that it does not have a professional character for that person, particularly as defined in the CEIDG register.

Delivery of a product under the exercise of rights resulting from the warranty for defects shall be at the seller’s expense. The seller is liable under the warranty if the defect is discovered within two years from the date the product was delivered to the customer.

Reports of product defects should be sent by e-mail to: contact@skenso.pl.

If the sold product has a defect, the customer may submit a statement requesting a price reduction or withdrawal from the contract, unless the seller immediately and without undue inconvenience to the customer replaces the defective item with one free of defects or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the seller, or if the seller has failed to fulfill the obligation to replace or repair the item.

The customer may demand replacement of the defective product with a defect-free one, or request repair instead of replacement, unless the chosen method of bringing the product into conformity with the contract is impossible or would entail excessive costs compared to the seller’s proposed method.

The customer may not withdraw from the contract if the defect is insignificant.

If necessary for assessing the defect, the product should be sent to:

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The seller shall respond to the customer’s claim within 14 calendar days of receipt. Failure to respond within this period shall be deemed acceptance of the claim.
The seller shall bear the costs of defect removal or replacement of the product with a new one.

Download the return form