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TERMS AND CONDITIONS OF THE ONLINE STORE

(effective from 21 August 2025)

Introduction

The online store available at skenso.pl is operated by  SKENSO ltd (limited liability company) with its registered office in Warsaw, at [address]
NR. VAT (Tax Identification Number):  7011317980,
REGON (Statistical Number): 544831263,
entered into the Register of Entrepreneurs of the National Court Register (KRS) under number  0001243194, kept by the [],
with a share capital of PLN 5000.

Seller’s contact details:

This document (which simultaneously constitutes the Terms and Conditions within the meaning of the Act of 18 July 2002 on the Provision of Electronic Services) — hereinafter referred to as the “Regulations” — defines the types and scope of services provided electronically via the Online Store, the rules for concluding sales contracts through the Store, the principles of their performance, and the rights and obligations of the Customer and the Seller. It also specifies the procedure for withdrawal from the contract and complaint handling.

§1. Definitions

  1. Online Store – the online store available at https://skenso.pl.

  2. Seller – 

  3. Customer – a natural person, legal person, or organisational unit without legal personality which, under applicable law, has legal capacity and concludes a contract with the Seller.

  4. Consumer – a natural person concluding with the Seller a legal transaction not directly related to their business or professional activity.

  5. Service – electronic services provided by the Seller via the Online Store.

  6. Sales Agreement – a distance contract concluded between the Customer and the Seller via the Online Store, the subject of which is the purchase of a Product.

  7. Product – an item purchased by the Customer through the Online Store.

  8. Order Form – an electronic form available in the Online Store enabling the placement of an order for the purchase of a Product.

  9. Customer Account – a collection of resources in the Seller’s ICT system in which Customer data is stored, including address information and order history.

  10. Registration Form – a form available in the Online Store enabling the creation of a Customer Account.

  11. Newsletter – a service allowing the Customer to subscribe and receive, free of charge, information on the Seller’s Products and promotions by electronic means.

  12. Business Day – one day from Monday to Friday, excluding public holidays.

§2. General Provisions

  1. The Seller undertakes to provide services to the Customer within the scope and under the terms set forth in these Regulations.

  2. The Customer undertakes to use the Online Store in accordance with applicable law and principles of good practice.

  3. A Customer using the Seller’s Services is obliged to comply with these Regulations.

  4. The Seller complies with the principles of personal data protection of Customers provided for in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

  5. The Customer consents to the collection, storage, and processing of personal data by the Seller for the purpose of performing the contract. Detailed terms regarding the collection, processing, and protection of personal data by the Seller are specified in the “Privacy Policy” of the Online Store.

  6. Information about the Products presented on the Store’s website constitutes an invitation to conclude a contract within the meaning of Article 71 of the Polish Civil Code of 23 April 1964.

  7. All prices displayed on the Store’s website are gross prices (including VAT).

  8. The Seller reserves the right to change the prices of Products available in the Store, introduce new Products, conduct and cancel promotional campaigns, or modify ongoing promotions. In the case of promotions involving a temporary price reduction, the Seller shall indicate, alongside the promotional price, the lowest price of the Product that was valid within the 30 days preceding the introduction of the promotion. The discount level shall be determined relative to that lowest indicated price.

  9. It is prohibited for the Customer to provide content of an unlawful or offensive nature. The Customer is obliged to use the Seller’s websites in a manner that does not disrupt their operation, in particular by refraining from using specific software (including malicious software) or devices.

  10. Specific risks associated with the use of electronic services include the possibility that unauthorised persons may gain access to data transmitted via the network or stored on computers connected to the network and interfere with such data, which may result, in particular, in its loss, unauthorised alteration, or the prevention of use of services offered through the Online Store. 

    §3. Services and General Conditions for the Provision of Services

    1. The Seller, via the Online Store, provides electronic services consisting of:
      a) making available information about the offer and Products on the Store’s website;
      b) enabling completion of the Order Form for the purpose of concluding a Sales Agreement;
      c) enabling registration and maintenance of a Customer Account within the Store;
      d) sending information to Customers regarding promotions and Products in the form of a “Newsletter.”

    2. The services referred to in paragraph 1 are provided free of charge.

    3. The agreement for the provision of electronic services consisting in the ability to complete the Order Form is concluded with the Customer for a fixed term — at the time when the Customer begins completing the form — and terminates upon abandonment of form completion or upon sending the completed form to the Seller.

    4. The agreement for the provision of electronic services consisting in registration and operation of a Customer Account is concluded with the Customer for an indefinite term at the time of registration in the Online Store.

    5. Creation of a Customer Account (“registration”) is performed via the registration functionality available on the Online Store website.

    6. Possession of a Customer Account is not required to place an order for Products available in the Online Store.

    7. The agreement for the provision of the “Newsletter” service is concluded for an indefinite term at the time when the Customer subscribes to the Newsletter via the functionality available on the Store’s website. It terminates upon the Customer’s termination of the agreement in accordance with these Regulations or upon unsubscribing via a hyperlink contained in the Newsletter messages.

    8. Technical requirements necessary for using the services provided by the Seller:
      a) a device with Internet access;
      b) a web browser supporting Cookies;
      c) access to an active e-mail account.

    9. The Customer shall bear any fees related to Internet access and data transmission in accordance with the tariff of their Internet service provider.

    §4. Sales Agreement

    1. The Seller enables the placement of orders for Products available in the Online Store:
      a) via the Order Form, available 24 hours a day, 7 days a week;
      b) by e-mail, sent to: contact@skenso.pl;
      c) by phone at: +48 .

    2. In order to place an order through the Order Form, the Customer selects a Product available in the Online Store, specifying the desired quantity and characteristics. After adding the Product to the shopping cart, the Customer fills in the Order Form with the data necessary for processing the order and confirms the order by selecting the “Order and Pay” button.

    3. To place an order by phone or e-mail, the Customer provides the Seller with information about the ordered Product and data necessary for order processing — in particular, identification data, delivery address, and contact details (telephone number, e-mail address).

    4. Upon receipt of an order, the Seller shall send the Customer an electronic confirmation of order receipt to the e-mail address provided. After verifying the possibility of fulfilling the order, the Seller shall send a message confirming the order. Upon receipt of this confirmation, the Sales Agreement is deemed concluded.

    5. The order confirmation message contains the agreed terms of the Sales Agreement, including the quantity and type of Product, total price (including delivery costs), and any applicable discounts.

    §5. Order Fulfillment and Delivery

    1. Orders are processed in the order in which they are received (subject to §6.3).

    2. The order processing time includes preparation, assembly, packaging, and dispatch of the Product. The average order fulfillment time is up to fourteen (14) business days.

    3. Orders placed after 09:00 p.m. on business days, or on non-working days, are treated as placed on the next business day.

    4. If part of an order consisting of several Products is temporarily unavailable, the Customer shall be notified by phone or e-mail and may decide whether to:

      • partially fulfill the order,

      • extend the waiting time,

      • cancel the order in full, or

      • select an alternative Product.

    5. The delivery time shall be added to the order processing time. Delivery is carried out by a carrier or by the Seller’s own transport, depending on the delivery method chosen by the Customer. Details regarding delivery methods and costs are available on the Store’s website and are provided during the ordering process.

    6. Orders are dispatched only on business days.

    7. Upon receipt of the parcel, the Customer should inspect the packaging and contents for damage or irregularities. In case of damage, a damage report should be drawn up in the presence of the courier and the Seller notified immediately.

    8. In the event of refusal to accept the parcel or failure of delivery due to reasons attributable to the Customer, the Seller reserves the right to charge the Customer with the costs incurred (e.g., return shipping or re-dispatch costs).

    9. If the Seller compensates the Customer for damage incurred during transportation, the Customer’s claims against the carrier (to the extent compensated) shall be transferred to the Seller without the need for a separate assignment agreement.

    §6. Payment Methods

    1. Payments for ordered Products may be made in advance via electronic bank transfer, Google Pay, Apple Pay, or payment card through the STRIPE.

    2. The Customer must make payment within five (5) days from the conclusion of the Sales Agreement. If payment is not received within this period, the Seller may cancel the order and withdraw from the Sales Agreement.

    3. The Seller shall commence order processing only after receiving confirmation from the payment system operator of successful transaction authorization.

    4. Proof of purchase is delivered electronically to the Customer’s e-mail address provided during ordering. By placing an order, the Customer agrees to receive invoices electronically without the issuer’s signature.

    §7. Warranty for Defects

    1. Under Article 556 of the Polish Civil Code, the Seller is liable to the Customer if the sold Product has a physical or legal defect. The Seller shall not be liable under warranty if the Customer knew of the defect at the time of contract conclusion.

    2. Delivery of Products under warranty claims shall be at the Seller’s expense.

    3. The Seller shall be liable for defects disclosed within two (2) years from the date of delivery of the Product to the Customer.

    4. Complaints regarding defective Products should be submitted electronically to contact@skenso.pl or in writing to the Seller’s return address. A model complaint form constitutes Annex No. 1 to these Regulations.

    5. If the Product is defective, the Customer may request a price reduction or withdrawal from the contract, unless the Seller promptly replaces or repairs the Product without undue inconvenience.

    6. The Customer may request replacement instead of repair, or repair instead of replacement, unless such action is impossible or would generate excessive costs compared to the Seller’s proposal.

    7. The Customer may not withdraw from the contract if the defect is insignificant.

    8. Where necessary to assess defects, the Product should be delivered to:
      [spolka]

    9. The Seller shall respond to the Customer’s complaint within 14 calendar days from receipt. Failure to respond within this period shall be deemed acceptance of the complaint.

      §8. Right of Withdrawal from the Agreement

      1. A Customer who is a Consumer has the right to withdraw from the sales agreement within 14 days without giving any reason.

      2. The withdrawal period expires after 14 days from the day on which the Customer, or a third party other than the carrier and indicated by the Customer, takes possession of the Product.

      3. The term “Consumer” also includes a natural person entering into an agreement directly related to their business activity, where it follows from the content of the agreement that it does not have a professional character for that person, in particular arising from the subject of their business activity disclosed under the provisions on the Central Register and Information on Economic Activity (CEIDG).

      4. To exercise the right of withdrawal, the Customer must inform the Seller of their decision to withdraw from the sales agreement by means of an unequivocal statement sent by post or electronically to contsct@skenso.pl.

      5. The Customer may use the model withdrawal form attached as Annex No. 1 to these Regulations. The use of this form is optional.

      6. To meet the withdrawal deadline, it is sufficient for the Customer to send information concerning the exercise of the right of withdrawal before the withdrawal period has expired.

      7. The right of withdrawal from a distance agreement does not apply in relation to agreements specified in Article 38 of the Act of 30 May 2014 on Consumer Rights, in particular to agreements:
        a) in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specifications or serving to satisfy their individual needs;
        b) in which the subject of the service consists of items that, after delivery, are inseparably connected with other items due to their nature.

      §9. Consequences of Withdrawal from the Agreement

      1. In the event of withdrawal from this agreement, the Seller shall refund all payments received from the Customer, without undue delay and in any event not later than 14 days from the day on which the Seller was informed of the Customer’s decision to withdraw from the agreement.

      2. The Customer bears the direct cost of returning the Product.

      3. The refund shall be made using the same payment method that the Customer used for the original transaction, unless the Customer has expressly agreed otherwise and provided that the Customer does not incur any fees as a result of such refund.

      4. The Seller may withhold the refund until it has received the returned Product and approved the return/complaint.

      5. The Customer should send the Product without delay, and in any case no later than 14 days from the day on which they informed the Seller of the withdrawal. The deadline is met if the Product is sent before the expiry of the 14-day period.

      6. The Product should be returned to the following address:
        [spolka]

      §10. Failure to Collect a Shipment and Return Costs

      1. In the event that a Customer fails to collect a parcel sent by cash on delivery or prepaid and the parcel is returned to the Seller as undelivered, the Seller reserves the right to deduct incurred transport costs (shipping and/or return) from the amount refunded to the Customer.

      2. Failure to collect a shipment does not constitute an effective withdrawal from the contract under the Act of 30 May 2014 on Consumer Rights. To effectively withdraw, the Customer must submit a withdrawal statement within 14 days from the receipt of the goods or from the anticipated delivery date if the parcel was not collected.

      3. If a shipment is not collected and no formal withdrawal from the agreement is made, the Seller has the right to consider this as improper performance of the contract by the Customer, entitling the Seller to recover incurred logistical costs.

      4. If the Customer validly withdraws from the agreement, and the cost of returning the goods is borne by the Customer (pursuant to Article 34(2) of the Consumer Rights Act), the Seller may also deduct such costs from the refund amount, provided that the Customer has been informed of this in advance in these Regulations.

      §11. Liability, Complaints, and Dispute Resolution

      1. The Seller shall make every effort to ensure that the Online Store operates correctly, and undertakes to remove any irregularities reported by Customers without undue delay.

      2. The Customer may submit complaints regarding the functioning of the Online Store electronically to contact@skenso.pl or in writing to the Seller’s address.

      3. The complaint should include the Customer’s name, correspondence address, e-mail address, description of the issue, and the Customer’s request.

      4. The Seller shall respond to the complaint within 14 calendar days from its receipt. Lack of a response within this period shall be deemed as accepting the complaint.

      5. In the event of a dispute between the Seller and the Customer, the Customer who is a Consumer has the possibility to use out-of-court complaint and redress procedures, including in particular:

        • mediation conducted by the Provincial Inspectorate of Trade Inspection,

        • arbitration before a Permanent Consumer Arbitration Court.

      6. Detailed information on out-of-court methods of handling complaints and redress, as well as the rules of access to these procedures, are available at the offices and on the websites of the Provincial Inspectorates of Trade Inspection and at the following address: https://polubowne.uokik.gov.pl.

      §12. Final Provisions

      1. These Regulations are available on the Online Store’s website and may be downloaded, stored, or printed at any time.

      2. The Seller reserves the right to amend the provisions of the Regulations, provided that such amendments do not infringe the rights acquired by Customers. Any changes to the Regulations shall be effective from the date indicated by the Seller, but not earlier than 7 days after their publication on the Store’s website.

      3. The applicable law for agreements concluded with the Seller shall be Polish law, subject to the mandatory provisions of the law of the country of the Consumer’s habitual residence.

      4. In matters not regulated herein, the provisions of the Civil Code, the Act of 30 May 2014 on Consumer Rights, and other relevant laws of the Republic of Poland shall apply.

      5. The Regulations shall enter into force on the date of their publication on the Seller’s website.